I submitted an online request on a Sunday night around 9 pm - and got an answer back by 10 pm! We made an appointment for that Friday morning - and he was on time, in fact early - we walked the property and he pointed out which trees were the ones at risk of falling on the house - which weren't necessarily the ones we'd picked out! He and the crew were back on Tuesday, worked for four days, carefully cutting, pruning and cabling our favorite birches, taking away the rotten firewood, and leaving everything perfectly taken care of. Best experience I've had with a landscaper or tree specialist in the past 15 years living here!